Support
For the customer, support means help in need. Our team has all the necessary tools to help you as quickly and smoothly as possible. We can be reached by phone at the following number: +32 (0)51 200 028. An expert will speak to you in your native language.
Using Teamviewer, we can log in online and analyze the problems in great detail. Also, all problems are tracked in our ticket system. This way all questions can be tracked centrally and we can help our customers faster and solve their problems in a targeted way. At the bottom of this page you can find frequently asked questions and manuals about our software.
General
How do I contact ADOPT id PLM support?
For urgent questions, please call us at: +32 51 200 028
For other support related questions, please send an email to support@adopt-id.com.
Opening hours of our support:
Monday 9:00 - 12:00 13:00 - 17:00
Tuesday 9:00 - 12:00 13:00 - 17:00
Wednesday 9:00 - 12:00 13:00 - 17:00
Thursday 9:00 - 12:00 13:00 - 17:00
Friday 9:00 - 12:00 13:00 - 16:00
Saterday Closed
Sunday Closed
What are the benefits of an active maintenance contract?
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Update to the latest version of your software
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Periodic software updates
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Access to the online support centre
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Access to the Siemens Posthub area
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Annual customer day
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Competitive rates for training, online workshops & consultancy
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Personal, high quality helpdesk support via phone, mail and TeamViewer
How do I create a Siemens WebKey account?
You can create a Siemens WebKey account through Siemens' Support Center.
Check out our manual for a detailed explanation:
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Get access to this file by submitting your e-mail address.
Get access to this file by submitting your e-mail address.
How do I configure a Siemens licence server? (SE2023 and earlier, NX2206 and earlier)
Before you start setting up a license server, you must have a Siemens WebKey account in order to retrieve the necessary software. Check out our guide for a detailed explanation on how to set up a license server:
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Get access to this file by submitting your e-mail address.
Get access to this file by submitting your e-mail address.
How do I add a product to my Support Center?
Follow our manual to know how to add a product to the Support Center.
Please note that this is only possible if you have an active maintenance contract!
Get access to this file by submitting your e-mail address.
Get access to this file by submitting your e-mail address.
Get access to this file by submitting your e-mail address.
Solid Edge
How to install Solid Edge?
The manual to install Solid Edge can be downloaded below.
If you want us to do this for you, please contact our support.
Get access to this file by submitting your e-mail address.
How can I install Standard Parts?
Before you begin installing the Standard Parts, you must first make sure Solid Edge is fully installed. Review the tutorial to get started with the installation.
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Get access to this file by submitting your e-mail address.
What hardware do I need to run Solid Edge?
You can find this information on our Hardware System Requirements page.
Is Solid Edge compatible with Windows 11?
Yes, Solid Edge has been certified to run on Windows 11 Enterprise or Professional (64-bit only) beginning in Solid Edge 2022 Maintenance Pack 2 and later.
Where can you see which version of Solid Edge you are using?
Open Solid Edge and go to Start Menu - About Solid Edge.
Here you can see the version number and license type.
Solid Edge 2022 and earlier versions:
222.00.08.003: Solid Edge version.
222.00.08.003: Maintenance Pack installed.
Solid Edge 2023:
Version 2210: Year
Version 2210: Month
Can I use a Cloud-Enabled License?
If you own a Node-Locked License then you can convert it to a Cloud-Enabled License yourself. Check out our manual on how to convert it:
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Get access to this file by submitting your e-mail address.
Get access to this file by submitting your e-mail address.
Can I use RAL colors in Solid Edge?
Yes, it is possible but then you have to put the colors in yourself. You can do this through a Material Library. With us you can download the Material Library for RAL colors for free. Use the link below.
To use these colors in Solid Edge, open your template files and add the colors via:
View - Styles - Face Styles - Style Organizer. Browse to this RAL Material Library and copy it to your template file.
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Siemens NX
How to install Siemens NX?
Get access to this file by submitting your e-mail address.
How to install license server for Siemens NX2212?
Get access to this file by submitting your e-mail address.
Request a TeamViewer session
Click on the button below to request a TeamViewer session:
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